TMBC Apologises To Residents Over Unreliable Waste Collection

Published: 09 January 2020

TMBC have apologised to residents regarding unreliable waste collection service and are now triggering their financial penalty clauses.

"We recognise that our waste collection service has been unreliable and apologise to residents who have been affected. We are not willing to allow this situation to continue and have formally written to our contractor to inform them that we are triggering financial penalty clauses in our contract and that we will not hesitate to impose further penalties should the situation not improve. In the meantime we are drafting in additional extra staff to help deal with reports of missed collections and also deploying more inspectors to monitor daily waste collection rounds."