The Kent & Medway Care Record

Published: 26 February 2019

……. Do you know about it?

Did you know that the NHS can now legally share your health records with other NHS professionals to enable them to care for you better?

This means that in an emergency, ambulance and hospital staff can read your health notes to help them treat you quickly and efficiently. Recent changes in the law means that all NHS organisations must now legally share information about your care with other professionals to enable this joined up care to happen.

The way in which this is going to be done is called the Kent & Medway Care Record which is a computer system that NHS organisations can view and read to help them plan and deliver the health care that you need. Only registered health and social care professionals can read your records and they can only see the elements that are relevant to their role and the care that they are providing you. For example, a care worker visiting someone at home might be able to see that they have recently been discharged from A&E without having full access to that person’s entire medical history. But they would be able to see who to contact to find out more if needed.

The purpose of writing to you today is to ensure you know about it and to let you know that the Care Record should be in place by late 2019.

The system is highly secure and will be carefully monitored. You have the right to opt out of this if you want to. To do so, visit your GP and make your wishes known.

For more information about the Kent & Medway Care Record and other plans to improve health and social care services please visit:

The following organisations are currently involved in phase one of the Kent & Medway Care Record

  • All 8 Kent and Medway Clinical Commissioning Groups
  • Kent County Council & Medway Council
  • All 7 main hospitals in Kent & Medway
  • Mental health trusts for both adults and children
  • Community health services in Kent & Medway including Virgin Care
  • Ambulance service
  • GPs and GP Federations
  • Out of Hours GP services
  • Hospices are being invited to be involved as well

Healthwatch Kent is the local consumer champion for people who use health and social care services. Visit to find out more.

Stay in touch with us